1. How long does it take to process my order?

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

2. How long will delivery take?

• UK Standard Shipping: 3–7 business days

• UK Express Shipping: 1–3 business days

• International Shipping: 7–15 business days, depending on the destination

3. Do you offer free shipping?

Free standard shipping may be available during special promotions or for orders above a certain amount. Details will be displayed at checkout.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your delivery.

5. Do you ship internationally?

Yes. We ship worldwide. Please note that international orders may be subject to customs duties, taxes, or fees charged by your country.

6. What payment methods do you accept?

We only accept credit card payments. All transactions are processed securely to protect your information.

7. Can I return or exchange an item?

Yes. Items can be returned within 14 days of delivery if they are unworn, unwashed, and in their original condition. Please refer to our Returns & Refunds Policy for details.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and photos. We will arrange a replacement or refund.

9. How can I contact customer service?

You can reach us anytime at:

• Address: 70 Wardour St, London, UK

• Phone: +44 7798656574

• Email: admin@newrunning.info